Privacy policy

Privacy Policy

Last updated: September 08, 2024

This Privacy Policy describes how Hims ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit, use our services, or make a purchase from www.emperorforce.com (the "Site").

By using our Site, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our Site, we may collect the following categories of personal information:

  • Contact information: your name, email address, telephone number, billing address, and shipping address.
  • Order information: products purchased, order value, order history, shipping information, returns, refunds, and customer service records.
  • Payment information: payment method and transaction information. Full payment card details are generally processed securely by our payment service providers and are not stored directly by us.
  • Account information: login details, saved addresses, order history, and account preferences if you create an account.
  • Device and usage information: IP address, browser type, device type, operating system, pages viewed, referring website, approximate location, browsing activity, and interactions with our Site.
  • Marketing information: marketing preferences, promotions used, advertising interactions, and subscription preferences.
  • Customer service information: information you provide when you contact us by email, telephone, website form, or other communication methods.

2. How We Collect Information

We may collect personal information:

  • Directly from you when you place an order, create an account, or contact us;
  • Automatically when you browse or interact with our Site;
  • From Shopify and other service providers used to operate our store;
  • From payment processors;
  • From shipping and fulfillment providers;
  • From analytics and advertising providers;
  • From fraud prevention and security service providers.

3. How We Use Your Personal Information

We may use personal information to:

  • Process and fulfill orders;
  • Process payments and refunds;
  • Arrange shipping and delivery;
  • Send order confirmations and shipping updates;
  • Provide customer support;
  • Process returns, replacements, and refunds;
  • Manage customer accounts;
  • Improve our products, services, and Site;
  • Personalize your shopping experience;
  • Detect and prevent fraud, abuse, unauthorized transactions, and security incidents;
  • Measure website traffic and advertising performance;
  • Send promotional communications where permitted by applicable law;
  • Comply with applicable laws and legal obligations;
  • Protect our legal rights and the rights of our customers.

4. Shopify

Our store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services online.

When you visit or make a purchase through our store, Shopify may collect and process personal information in connection with providing its services.

Your information may be processed or stored in countries other than the country in which you live, subject to applicable privacy and data protection requirements.

5. Payment Processing

We use third-party payment service providers to securely process payments. Depending on the payment method you choose, these providers may include Shopify Payments, credit card networks, digital wallet providers, PayPal, or other payment processors.

Payment providers may collect billing information, transaction information, card information, fraud prevention data, and other information required to complete the transaction.

We do not normally receive or store your full payment card number.

6. Shipping and Fulfillment

We may share information with fulfillment centers, shipping carriers, logistics providers, customs authorities, and other delivery partners as reasonably necessary to fulfill your order.

This information may include:

  • Your name;
  • Shipping address;
  • Email address;
  • Telephone number;
  • Order details;
  • Customs and delivery information.

7. Cookies and Similar Technologies

Our Site and our service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

  • Operate and maintain the Site;
  • Remember your preferences;
  • Keep items in your shopping cart;
  • Analyze website usage and performance;
  • Prevent fraud and improve security;
  • Personalize content;
  • Deliver and measure advertisements.

You may be able to manage cookies through your browser settings or through cookie preference tools provided on our Site.

Disabling certain cookies may affect some features or functionality of the Site.

8. Advertising and Analytics

We may use advertising and analytics services provided by third parties, which may include Meta, Google, TikTok, and other advertising or analytics platforms.

These providers may use cookies, pixels, device identifiers, and similar technologies to understand how users interact with our Site, measure advertising effectiveness, and provide relevant advertising.

Depending on your jurisdiction, you may have the right to opt out of certain forms of targeted advertising, sharing, or processing.

9. Marketing Communications

If you sign up for promotional communications, we may send you information about:

  • New products;
  • Sales and promotions;
  • Special offers;
  • Product updates;
  • Cart reminders;
  • Other store-related communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

Even after you unsubscribe from marketing communications, we may still send necessary transactional messages, including order confirmations, shipping notifications, security alerts, and customer service communications.

10. How We Share Personal Information

We may share personal information with third parties when reasonably necessary to operate our business, including:

  • Shopify;
  • Payment processors;
  • Shipping carriers and fulfillment providers;
  • Customer service providers;
  • Marketing and advertising providers;
  • Analytics providers;
  • Fraud prevention and security providers;
  • IT and hosting providers;
  • Professional advisers, including accountants and legal advisers.

We may also disclose information if required by law, court order, government request, or when reasonably necessary to protect our rights, customers, property, or security.

11. Sale or Sharing of Personal Information

We do not sell personal information for monetary compensation in the ordinary meaning of the term "sell."

However, some privacy laws may define the use of advertising cookies, pixels, or certain disclosures to advertising partners as a "sale," "sharing," or "targeted advertising."

Where applicable, you may have the right to opt out of these activities.

12. Data Retention

We retain personal information for as long as reasonably necessary to provide our services and operate our business, including for the following purposes:

  • Processing transactions;
  • Providing customer support;
  • Maintaining accounting and tax records;
  • Preventing fraud;
  • Resolving disputes;
  • Enforcing our agreements;
  • Complying with legal obligations.

The exact retention period may vary depending on the type of information and applicable legal requirements.

13. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

You are responsible for protecting your account credentials and should contact us promptly if you believe your account has been compromised.

14. International Data Transfers

Because we operate an online business and use international service providers, your personal information may be transferred to, stored in, or processed in countries other than your country of residence.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

15. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you;
  • Request correction of inaccurate information;
  • Request deletion of your personal information;
  • Request a copy of certain personal information;
  • Restrict or object to certain processing;
  • Withdraw consent where processing is based on consent;
  • Opt out of certain targeted advertising or sharing activities;
  • Appeal certain privacy decisions where applicable.

These rights may be subject to limitations and exceptions under applicable law.

To submit a privacy request, contact: support@emperorforce.com.

We may request information necessary to verify your identity before completing certain requests.

16. United Kingdom and European Privacy Rights

If you are located in the United Kingdom, European Economic Area, or another jurisdiction with similar data protection laws, we may process your personal information on one or more of the following legal bases:

  • Performance of a contract;
  • Compliance with legal obligations;
  • Our legitimate business interests;
  • Your consent, where required.

Where applicable, you may also have the right to lodge a complaint with your local data protection authority.

17. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable privacy laws, including rights related to:

  • Access;
  • Correction;
  • Deletion;
  • Data portability;
  • Opting out of targeted advertising;
  • Opting out of certain sales or sharing of personal information.

We will process valid privacy requests in accordance with applicable law.

18. Health and Wellness Information

Our Site offers wellness and dietary supplement products. We do not generally require customers to provide medical information in order to purchase products from the Site.

If you voluntarily provide health-related information when contacting customer support, we may process that information only as reasonably necessary to respond to your request and in accordance with applicable law.

Information provided on our Site is not intended to replace professional medical advice, diagnosis, or treatment.

19. Children's Privacy

Our Site is intended for adults and is not directed to children under the age of 18.

We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.

20. Third-Party Links

Our Site may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party services you use.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, practices, technology, legal requirements, or business operations.

When we update this policy, we will revise the "Last updated" date at the top of the page.

22. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your personal information is handled, please contact us:

Hims
6 Ellison Close
Hollingworth
Hyde
SK14 8LH
United Kingdom

Website: www.emperorforce.com
Email: support@emperorforce.com
Customer Service: +1 (208) 406-0044